Terms and Conditions

Shipping Terms:
USA only-We currently ship to the USA (48 states) only.
Flat Rate- All orders will be charged a flat rate of $7.95 and shipped via UPS ground with tracking and insurance for the full value of the order.
Upgraded Shipping- Other options will be presented during the checkout process, such as 3 day select, 2 day air or overnight service. The rates for these options will be calculated based on a combination of the weight of the order and your distance from our location(Indiana). Please note using these options only upgrades the actuall transit time of of your order.
Games workshop phone orders-. For orders containing nothing but GW products, a flat rate charge of $7.95 applies to any order under $100.00. Orders of GW products that exceed $100.00 will not incur a shipping charge. Upgraded Shipping is available on Games Workshop orders and will be quoted per order based on weight, distance and the type of service selected.
Mixed orders Orders that include a mix of GW and non-GW products will qualify for free shipping as long as the GW portion of the order exceeds the $100 minimum. Any mixed order that contains less than $100 of GW product will still incur the Flat rate charge of $7.95, reguardless of the total of the entire order.
Same Day Shipping- Our cut off for orders to recieve same day shipping is 12:00pm (noon) eastern time. Orders placed after that time may still go out the same day if possible, but may be delayed until the following day.
Out of stock/Backorders- While we strive to not be out of stock on any item we list, it is possible that you will order a product we are actually out of. If this happens our policy is to hold the order until it is complete. This delay should never be more than a day or 2, as we recieve multiple shipments, several times a week. If for some reason, we cannot complete your order in a day or two, we will contact you with options.
Mispacks/mistakes/wrong items- We take great care to ensure all orders are complete and correct, however we are gamers, and may make mistakes. Have confidence that should an error be made we will correct it ASAP and at our expense. All errors must be be reported within 48 hours of recieving your order.
Lost/Damaged packages-We insure each and every order for the full amount of the products inside. Should UPS lose or damage the contents of your package we are covered. There may be some hoops to jump through, but we can generally ship replacements right away while we wait for the claim. (ie we dont make you wait 6 weeks for UPS to process the claim).
Contact Us!- IF you have any questions or concerns please just give us a call. 1-877-40chaos We are open from 12pm (noon) until at least 10pm, usually midnight, every day and we actually answer the phone when it rings.

PAYMENT TERMS:
Forms of Payment- Chaosmailorder accepts VISA, Mastercard, American Express, Paypal, mailed in money orders and phone orders.
Charged when ready to ship- Orders placed with payment via credit card, are not charged until we are actually ready to ship your order. Usually, this is a non issue as we try to ship the same day or the next day after reciept of the order. It is important to note that if your order contains items which are pre orders, special orders, or items we happen to be out of, we will hold the order until its complete. In this case you will not be charged until your order is complete and ready to ship. You be notfied of any unexpected delays, and given some options if needed.
Paypal orders- Orders using Paypal are charged imediately upon hitting the "submit order" button in our shopping cart. This includes order containing pre order or special order items which are held until the order is complete. If any expected delay occurs you will be notified
Money Orders- Order paid for by money order may be held until the money order clears.Usually 3-5 days.
Phone in orders- if you would pefer to give us your payment info over the phone we are glad to take it. Simply place your order through the shopping cart and chose phone ordering as your payment method. You then give us a call to complete your order. This would also help you order some products from the online store then add some Games Workshop products to your order over the phone. Phone orders that are not completeed within 48 hours will be cancelled.
Refunds- You may return any sealed product in original resaleable condition within 7 days for a full refund less any shipping charges paid. You must also pay the shipping cost to return the item to us. Magic Singles are not returnable under any circumstances. The only exception would be if you felt we misrepresented the condition of a card, in which we would send a replacement card.
Contact Us!- IF you have any questions or concerns please just give us a call. 1-877-40chaos We are open from 12pm (noon) until at least 10pm, usually midnight, every day and we actually answer the phone when it rings.

Pre orders Terms, Conditions and Policies.
We solicit pre orders based on information given to us by the manufacturer. This includes pricing, expected release date and product description. From time to time, due to inaccuracies or changes beyond our control, it may be necessary to adjust any or all of this information. Usually the most frequent change is a release date push. However, should a price be grossly inaccurate do to a manufacturer mistake, we may be force to cancel exixting orders and ask they be placed again under the new price.
Our policy is to not charge any order until it is ready to ship. This includes orders with pre order items in them. Usually we charge and ship the same day, however for some products with heavy volume (like a new magic set) we may charge your card a day or two ahead of time.
All orders containing pre order items are held until the order is complete. If you are ordering items that are in stock now and want them shipped right away, or multiple pre order items and you want shipped as each becomes available, you should place a separate order for those items.
Cancellations: If for some reason you must cancel your preorder, please contact us by phone at 1-877-40CHAOS. Please have your order number ready.