Shipping Info

USA only-We currently ship to the USA (48 states) only.
UPS ground- UPS ground with tracking and insurance for the full value of the order. Rate is calculated during checkout based on weight of the order.
Upgraded Shipping- Other options will be presented during the checkout process, such as 3 day select, 2 day air or overnight service. The rates for these options will be calculated based on a combination of the weight of the order and your distance from our location(Indiana). Please note using these options only upgrades the actuall transit time of of your order.
Games workshop phone orders-. For orders containing nothing but GW products, a flat rate charge of $9.95 applies to any order under $100.00. Orders of GW products that exceed $100.00 will not incur a shipping charge. Upgraded Shipping is available on Games Workshop orders and will be quoted per order based on weight, distance and the type of service selected.
Mixed orders Orders that include a mix of GW and non-GW products will qualify for free shipping as long as the GW portion of the order exceeds the $100 minimum. Any mixed order that contains less than $100 of GW product will still incur shipping charges, reguardless of the total of the entire order.
>First Class Mail Magic singles only. For very low weight orders like those containing only Magic Singles, you may see a flat rate US mail shipping of $4.95. It is possible that while we will charge you 4.95, the actuall postage may be less. This rate includes not only the postage, but the padded envelope and our effort to drive to the post office.

Same Day Shipping- Our cut off for orders to recieve same day shipping is 12:00pm (noon) eastern time. Orders placed after that time may still go out the same day if possible, but may be delayed until the following day.
Out of stock/Backorders- While we strive to not be out of stock on any item we list, it is possible that you will order a product we are actually out of. If this happens our policy is to hold the order until it is complete. This delay should never be more than a day or 2, as we recieve multiple shipments, several times a week. If for some reason, we cannot complete your order in a day or two, we will contact you with options.
Mispacks/mistakes/wrong items- We take great care to ensure all orders are complete and correct, however we are gamers, and may make mistakes. Have confidence that should an error be made we will correct it ASAP and at our expense. All errors must be be reported within 48 hours of recieving your order.
Lost/Damaged packages-We insure each and every order for the full amount of the products inside. Should UPS lose or damage the contents of your package we are covered. There may be some hoops to jump through, but we can generally ship replacements right away while we wait for the claim. (ie we dont make you wait 6 weeks for UPS to process the claim).
Contact Us!- IF you have any questions or concerns please just give us a call. 1-877-40chaos We are open from 12pm (noon) until at least 10pm, usually midnight, every day and we actually answer the phone when it rings. You can also email us at chaosmailorder@aol.com